Troubleshooting Tips Hardware PM3011 1. LEDS FLASH ALTERNATELY 1-4, THEN 5-8 (Fatal Trap) A major component on the controller has failed. First, disconnect all memory expansion from the controller and retry. If Fatal Trap disappears, there may be a problem with the memory expansion card(s). If Fatal Trap still exists, make sure controller is seated properly in the I/O slot or try another slot. This failure can be only DPT related. Hard drives, drive cables, or motherboards cannot cause this failure. Make sure the correct firmware is installed on the controller: /70A ESDI - FW-0019-xxx-xx /75E ESDI - FW-0040-xxx-xx /60A RLL - FW-0013-xxx-xx /65E RLL - FW-0044-xxx-xx /50A MFM - FW-0013-xxx-xx /55E MFM - FW-0044-xxx-xx NOTE: If Fatal Trap exists with any ASIC (/75E, /65E, /55E) and an 8MB memory configuration, make sure that the MM3011/x is installed on the MX3011/x and not directly on the controller. Updated firmware to solve this anomaly is available from Technical Support, or you can download the latest firmware from the Technical Support BBS. Firmware revision FW-00xx-006C or later is required to support newer MM401x or MX401x memory cards. 2. LEDS STAY ON SOLID AT POWER UP Repeat steps shown in example 1. Also, ensure that your power supply is adequate enough. A minimum recommended wattage rating in a typical 386/486 with a DPT Controller and a few I/O boards is 230 watts. If problem persists, the controller must be returned to be checked out for possible defects. NOTE: Check the controller for two parts that can possibly cause this problem: a. Saronix Crystal - Look for a "tin can" like part with the word "Saronix" and the rating of 16MHz on it. This vendor crystal may be causing the problem....return to DPT for free upgrade. b. PAL Version 106B - In the bottom left hand corner of the disk controller, there will be a PAL chip in the second row labeled with white grease paint as "106x" where "x" can be the letters A through D. If the PAL on your controller is labeled either "106A" or "106B", return to DPT for a free upgrade. 3. NO LEDS AT POWER UP Repeat steps shown in example 2. 4. "ERROR INITIALIZING HARD DISK CONTROLLER" or "HDC ERROR" This message comes from your system BIOS and usually means that the controller was not recognized by the motherboard. Check Controller LED Display: If the pattern of the LED Display is similar to any of the patterns listed in the Troubleshooting Tips, proceed to that tip and follow the instructions. Other hardware in your system? Make sure the DPT Controller is the only hard disk controller that is in your system. You may have another hard disk controller in your system if it is disabled (in order to use another port on that card). This may not be possible on the Compaq Hard/Floppy/Serial/Parallel card. For information on Disk Duplexing (two controllers working in the same system) please call DPT Technical Support. 5. "HARD DISK 0 FAILURE" This message comes from your system BIOS. This is a normal message during a new hard disk installation, or when installing the PM3011/xx on a new or previously formatted hard disk. The hard disk must be low level formatted with the DPT format utility. Hit F1 to continue booting DOS from your floppy and proceed with format. 6. CONTROLLER WORKS, BUT NETWORK INTERFACE CARD NO LONGER WORKS A common cause of this is a conflict of memory addresses between the BE3011 BIOS Expansion ROM and another interface card occupying address C8000. Most interface cards that occupy memory address ranges offer alternate choices such as C0000, C4000, D0000, etc. Consult your documentation on the interface card and change the memory address to an alternate location. Changing the BE3011 address on the PM3011 On all ASIC (3011E/75/65/55) controllers an alternate address for the BE3011 can be selected. Place a jumper on location Y18 to change the address from the default C8000 to the alternate D8000. 7. DPTFMT REPORTS THAT THE DISK IS NOT ATTACHED CORRECTLY Make sure that the ribbon cables attached to the controller are all red stripe up. If your control cable (34 pins) has a twist, make sure the end with a twist is connected to the hard disk and that the hard disk is set for drive select 2. If the control cable is a straight cable (no twist), the hard disk should be set for drive select 1. If there is only one hard disk in the system, it must have a terminating resistor. For a two hard disk installation with a twist cable, set both drives for drive select 2, and install a terminating resistor on the hard disk at the end of the chain (the one connected to the twisted connector). The resistor on the disk on the middle connector (no twist) must be removed. Make sure the twist cable you are using has the twist located on the opposite end of the red strip (pin 1). If the twist is close to the red stripe (pin 1), then it will not work as this is a floppy drive cable. For a two hard disk installation with a straight cable, the hard disk on the end of the chain must be set for drive select 1, and the hard disk on the middle connector must be set for drive select two. Again, the hard disk on the end of the chain must be terminated, and the hard disk on the middle connector must not be terminated. NOTE: Some ESDI hard drives have a "spin up on command" option. This option is jumper or switch oriented and must be set to "spin up on powerup". On the HP 97548E drive, this is done by switching switch 1 to off (0). 8. HARD DISK IN YOUR SYSTEM IS NOT ON DPTFMT LIST This may occur when a new model hard disk is released and the software has not be updated or you have an older release of the DPT Format Utility. You can download a current version of DPTFMT.EXE from the DPT BBS, or to format the drive using the software you have, hit ESC until you are back at the DOS prompt. Start the format utility by entering DPTFMT /CUSTOM. When you get to the drive manufacturers list, hit F8 for CUSTOM PARAMETERS. The controller will go out to the drive and read the parameters (heads, cylinders, and sectors) and you will be prompted to enter in two fields of information, depending on whether you are using MFM, RLL, or ESDI. These two parameters may be found in your hard disk reference guide or you can call DPT Technical Support for assistance. 9. FLOPPY ACCESS LIGHT STAYS ON CONTINUOUSLY Floppy drive will still operate normally. To get the access light to function properly, remove the jumper labeled I/U (in use) from the floppy drive. This procedure is not possible on the TEAC 3.5 inch 1.44MB drive as there is no I/U jumper. This procedure should work on most other floppy drives. 10. DRIVE CAPACITY LESS THAN EXPECTED BE3011 BIOS Expansion Chip may be required. If you are installing an operating system that is BIOS dependant for disk parameters, and your setup does not contain parameters for your drive in the standard 1-47 drive type range, a BE3011 must be installed. Find your operating system on the chart below to see if a BE3011 is needed: Operating System Needs BIOS Expansion ------------------------------------------------- Interactive YES MS/PC DOS YES Novell 2.1x, 386 YES OS/2 YES PCMOS YES Concurrent DOS YES PICK YES Microport UNIX NO SCO UNIX NO Xenix NO QNX NO THEOS NO Novell 2.0x * * Novell 2.0x will not operate with the BE3011. The DUB14 from Golden Bow Systems is recommended and like the BE3011, will socket directly onto the PM3011 controller. If your BIOS has User Definable Parameters, you can use this function instead of the BE3011 chip. User Definable Parameters are usually drive type 47, 48, or 49 in your setup and the drive cylinders, heads, and sectors per track can be manually entered by the user. If your BIOS has this feature, follow these steps: a. Format the drive with DPTFMT or, if already formatted with DPTFMT, run Calculate Best Drive Parameters. b. Select your operating system from the list. c. If your operating system is one of those that requires a BIOS expansion and your system BIOS has User Definable Parameters, select F10 on the Drive Type Screen following the selection of the operating system. If F10 does not appear on screen, call DPT Support. d. Write down the BEST CONFIGURATION parameters shown on the next screen. e. The system will then reboot. Enter your system setup mode. f. Select your User Definable Drive type, and enter in the parameters given to you from DPTFMT (BEST CONFIGURATION). g. Save your setup, and reboot system. h. Proceed with operating system installation. 11. DPTFMT CANNOT SEE BE3011 DRIVE TYPES Check the revision of DPTFMT, located in the upper right hand corner of the screen. If it is revision 3C, download a new version from the BBS. If the revision number is anything else besides 3C, check for: a. Proper jumper installation at location Y7. b. BE3011 installation message w/ diagnostics. If this message does not appear during POST, the BE3011 may be bad or Y7 not installed. c. Conflicts at the BE3011 address range of C8000. This address can be taken up by network interface cards, tape backup cards, VGA video boards, etc. If you have one of these boards, try removing all of them to confirm a conflict, then readdress the offending board around the BE3011 address. d. If you cannot readdress the offending board, or if you are running Shadow BIOS on your motherboard, relocate the BE3011 address to D8000. This can only be done on the PM3011E/xx series controllers. 12. CONTROLLER LEDS LOCK UP WITH LEDS 1, 2, 4, AND 7 ON SOLID This failure, or a similar LED display failure under heavy I/O, may be due to downlevel firmware. Firmware revision FW-004x-006A exhibited this problem frequently. Contact DPT Technical Support for a free upgrade or download the firmware from the Technical Support BBS. 13. CONTROLLER LEDS 1 AND 2, OR 1 AND 3 BLINK ON AND OFF This indicates a Bus Address Failure and the controller may be faulty. Hard drives and motherboards can cause this failure, but the controller should be checked out by DPT. 14. DPTFMT SAYS NO CONTROLLER FOUND, LEDS 1 AND 7 OR 1,7,8 SOLID This usually indicates a conflict at IRQ14, which is reserved for hard disk controllers. Ensure that there are no other disk controllers installed in the system. This error can occur even if there is a "disabled" controller in the system as some disk controllers only disabled the base address, and not the IRQ. PM2001 1. DPTFMT REPORTS THAT THERE IS NO DRIVE ATTACHED Ensure the SCSI cable is good and correctly installed. Make sure the drive is spinning and that the SCSI bus is properly terminated. If you unsure about termination, contact DPT Technical Support. 2. DPTFMT SAYS THERE ARE 7 DRIVES ATTACHED, BUT ONLY 1 IS. There is a SCSI ID conflict somewhere on the bus. The PM2001 is shipped from DPT default at SCSI ID 7.....make sure that there are no hard drives at this SCSI ID number. NOTE: Most Fujitsu hard disks come set for SCSI ID7 as default. The default SCSI ID for the DPT controller is also 7. Make sure the drive gets reset to SCSI ID0 (standard for first bootable hard disk on the SCSI bus). 3. DPTFMT REPORTS DRIVE NOT READY TRYING TO CONFIGURE DRIVE 0 OR 1. The drive may not appear to be emulated. In order to configure drive 0 or drive 1, the drive must be emulated. In order for the drive to be emulated, the controller must be at address 1F0 and IRQ14 (default). If the controller is at an alternate address or interrupt, you must hit F3 and enter the actual SCSI ID number of the drive you are trying to configure as "emulation"is not possible of the controller is set for an address or interrupt other than Base I/O 1F0 or IRQ14. One other possibility (PM2012 only) is that the SCSI ID number defined in the EISA configuration does not match the actual SCSI ID number of the drive. Make sure that it does. Lastly, the drive just may be off line. The hard disk can be identified in the SCSI DRIVE ROSTER SCREEN in DPTFMT even if the drive is off line or not spinning. 4. DPTFMT REPORTS DRIVE 4 NOT READY. This is a bug in DPTFMT. Instead of entering in the SCSI ID number at the ENTER THE NUMBER OF DRIVE TO CONFIGURE screen, select drive 0 or drive 1. Or, download the latest DPTFMT.EXE from the Technical Support BBS. 5. DPTFMT SEES TAPE AND CDROM DRIVE, BUT OS CANNOT ACCESS IT The PM2001 controller and DPTFMT can will identify and standard SCSI device that is properly attached to it, however, getting your operating system to recognize is another thing entirely. Download SUPDEV.TXT or read Bulletin 24 on the Technical Support BBS for a list of non-hard disk devices and the drivers needed to support them on your operating system. 6. SCSI CABLE SMOKES AND BURNS RIGHT DOWN THE MIDDLE The SCSI cable was installed backwards. Most drives and disk controllers have variable resistors (DPT controllers use a thermistor) to prevent this from happening when a SCSI cable is incorrectly installed. However, some hard drives do not have this feature and the +5 volt line on the SCSI cables just gets hot and melts the plastic around it. 7. SMARTROM MESSAGE SHOWS DURING POST, FDISK SEES SMALL DRIVE Make sure current firmware is installed on the PM2001. Minimum firmware requirement for SmartROM support is FW-0062-003F. PM2011 1. DPTFMT REPORTS THAT THERE IS NO DRIVE ATTACHED Ensure the SCSI cable is good and correctly installed. Make sure the drive is spinning and that the SCSI bus is properly terminated. If you unsure about termination, contact DPT Technical Support. 2. DPTFMT SAYS THERE ARE 7 DRIVES ATTACHED, BUT ONLY 1 IS. There is a SCSI ID conflict somewhere on the bus. The PM2011 is shipped from DPT default at SCSI ID 7.....make sure that there are no hard drives at this SCSI ID number. NOTE: Most Fujitsu hard disks come set for SCSI ID7 as default. The default SCSI ID for the DPT controller is also 7. Make sure the drive gets reset to SCSI ID0 (standard for first bootable hard disk on the SCSI bus). 3. DPTFMT REPORTS DRIVE NOT READY TRYING TO CONFIGURE DRIVE 0 OR 1. The drive may not appear to be emulated. In order to configure drive 0 or drive 1, the drive must be emulated. In order for the drive to be emulated, the controller must be at address 1F0 and IRQ14 (default). If the controller is at an alternate address or interrupt, you must hit F3 and enter the actual SCSI ID number of the drive you are trying to configure as "emulation"is not possible of the controller is set for an address or interrupt other than Base I/O 1F0 or IRQ14. One other possibility (PM2012 only) is that the SCSI ID number defined in the EISA configuration does not match the actual SCSI ID number of the drive. Make sure that it does. Lastly, the drive just may be off line. The hard disk can be identified in the SCSI DRIVE ROSTER SCREEN in DPTFMT even if the drive is off line or not spinning. 4. DPTFMT SEES TAPE AND CDROM DRIVE, BUT OS CANNOT ACCESS IT The PM2001 controller and DPTFMT can will identify and standard SCSI device that is properly attached to it, however, getting your operating system to recognize is another thing entirely. Download SUPDEV.TXT or read Bulletin 24 on the Technical Support BBS for a list of non-hard disk devices and the drivers needed to support them on your operating system. 5. SCSI CABLE SMOKES AND BURNS RIGHT DOWN THE MIDDLE The SCSI cable was installed backwards. Most drives and disk controllers have variable resistors (DPT controllers use a thermistor) to prevent this from happening when a SCSI cable is incorrectly installed. However, some hard drives do not have this feature and the +5 volt line on the SCSI cables just gets hot and melts the plastic around it. 6. LEDS FLASH ALTERNATELY 1-4, THEN 5-8 (Fatal Trap) A major component on the controller has failed. First, disconnect all memory expansion if there is any installed including the CM401x from the controller and retry. If Fatal Trap disappears, there may be a problem with the memory expansion card(s)or the Cache Module itself or possibly the memory expansion card(s) or Cache Module were not properly seated on the PM2011 controller. If the Fatal Trap still exists, make sure controller is seated properly in the I/O slot or try another slot. This failure can be only DPT related. Hard drives, drive cables, or motherboards cannot cause this failure. Make sure the correct firmware is installed on the controller (FW-0082-00xx-xx). 7. LEDS STAY ON SOLID AT POWER UP Repeat steps shown in example 6. Also, ensure that your power supply is adequate enough. A minimum recommended wattage rating in a typical 386/486 with a DPT Controller and a few I/O boards is 230 watts. If problem persists, the controller must be returned to be checked out for possible defects. 8. "ERROR INITIALIZING HARD DISK CONTROLLER" or "HDC ERROR" This message comes from your system BIOS and usually means that the controller was not recognized by the motherboard. Check Controller LED Display: If the pattern of the LED Display is similar to any of the patterns listed in the Troubleshooting Tips, proceed to that tip and follow the instructions. Other hardware in your system? Make sure the DPT Controller is not conflicting with any other disk controller that is in your system. You may have another hard disk controller in your system if it is disabled (in order to use another port on that card) or enabled at secondary addresses, IRQ's, and DMA channels provided your operating system and/or software driver supports multiple disk controllers. For information on Disk Duplexing (two controllers working in the same system) please call DPT Technical Support. 9. "HARD DISK 0 FAILURE" This message comes from your system BIOS. This is a normal message during a new hard disk installation and will disappear after running the DPTFMT program to set up the disk drive. 10. CONTROLLER LEDS 1 AND 2, OR 1 AND 3 BLINK ON AND OFF This indicates a Bus Address Failure and the controller may be faulty. Hard drives and motherboards can cause this failure, but the controller should be checked out by DPT. 11. DPTFMT SAYS NO CONTROLLER FOUND, LEDS 1 AND 7 OR 1,7,8 SOLID This usually indicates a conflict at IRQ14, which is reserved for hard disk controllers. Ensure that there are no other disk controllers installed in the system or make sure the other disk controllers are at different addresses, interrupts, and DMA channels. This error can occur even if there is a "disabled" controller in the system as some disk controllers only disabled the base address, and not the IRQ. 12. DATA CORRUPTION OCCURS ONLY WHEN MEMORY IS INSTALLED ON 2011 Make sure current firmware is installed on the controller card. Firmware revision FW-0082-002B exhibited data corruption problems when cache memory was installed. 13. CONTROLLER LOCKS WITH DIFFERENT LEDS SOLID IN DPTFMT The motherboard that the PM2011 controller is installed in my not support ISA Bus Mastering (data transfer to and from disk controller via a motherboard DMA channel). There is no industry specification that defines ISA Bus Mastering (unlike EISA), therefore different motherboards do it differently which can cause problem. Try putting the PM2011 in PIO non-Bus Master mode by removing Y24. 14. WHENEVER A KEY IS HIT DURING "WAITING FOR DEVICE TO SPIN UP" THE MACHINE NEVER BOOTS YET IF THE MESSAGE TIMESOUT, IT WILL A key is being hit too quickly. The SmartROM is waiting for the SCSI device to go ready, and is also negotiating for ASYNC or SYNC transfers. If the device is consistently booting after the standard 30 second timeout, but not when a key is pressed, then the device is slow to go ready. 15. DPTFMT DOES NOT SEE THE PM2011 CONTROLLER AT IRQ15 Download the latest DPTFMT.EXE from the Technical Support BBS. Versions of DPTFMT prior to 3K would not see IRQ15 disk controllers. PM2012 1. DPTFMT REPORTS THAT THERE IS NO DRIVE ATTACHED Ensure the SCSI cable is good and correctly installed. Make sure the drive is spinning and that the SCSI bus is properly terminated. If you unsure about termination, contact DPT Technical Support. 2. DPTFMT SAYS THERE ARE 7 DRIVES ATTACHED, BUT ONLY 1 IS. There is a SCSI ID conflict somewhere on the bus. The PM2012 is shipped from DPT default at SCSI ID 7.....make sure that there are no hard drives at this SCSI ID number. NOTE: Most Fujitsu hard disks come set for SCSI ID7 as default. The default SCSI ID for the DPT controller is also 7. Make sure the drive gets reset to SCSI ID0 (standard for first bootable hard disk on the SCSI bus). 3. DPTFMT REPORTS DRIVE NOT READY TRYING TO CONFIGURE DRIVE 0 OR 1. The drive may not appear to be emulated. In order to configure drive 0 or drive 1, the drive must be emulated. In order for the drive to be emulated, the controller must be at address 1F0 and IRQ14 (default). If the controller is at an alternate address or interrupt, you must hit F3 and enter the actual SCSI ID number of the drive you are trying to configure as "emulation"is not possible of the controller is set for an address or interrupt other than Base I/O 1F0 or IRQ14. One other possibility is that the SCSI ID number defined in the EISA configuration does not match the actual SCSI ID number of the drive. Make sure that it does if you want an emulated drive. Lastly, the drive just may be off line. The hard disk can be identified in the SCSI DRIVE ROSTER SCREEN in DPTFMT even if the drive is off line or not spinning. 4. DPTFMT SEES TAPE AND CDROM DRIVE, BUT OS CANNOT ACCESS IT The PM2001 controller and DPTFMT can will identify and standard SCSI device that is properly attached to it, however, getting your operating system to recognize is another thing entirely. Download SUPDEV.TXT or read Bulletin 24 on the Technical Support BBS for a list of non-hard disk devices and the drivers needed to support them on your operating system. 5. SCSI CABLE SMOKES AND BURNS RIGHT DOWN THE MIDDLE The SCSI cable was installed backwards. Most drives and disk controllers have variable resistors (DPT controllers use a thermistor) to prevent this from happening when a SCSI cable is incorrectly installed. However, some hard drives do not have this feature and the +5 volt line on the SCSI cables just gets hot and melts the plastic around it. 6. LEDS FLASH ALTERNATELY 1-4, THEN 5-8 (Fatal Trap) A major component on the controller has failed. First, disconnect all memory expansion if there is any installed including the CM401x from the controller and retry. If Fatal Trap disappears, there may be a problem with the memory expansion card(s)or the Cache Module itself or possibly the memory expansion card(s) or Cache Module were not properly seated on the PM2012 controller. If the Fatal Trap still exists, make sure controller is seated properly in the I/O slot or try another slot. This failure can be only DPT related. Hard drives, drive cables, or motherboards cannot cause this failure. Make sure the correct firmware is installed on the controller: PM2012A: FW-0055-00xx-xx PM2012B: FW-0068-00xx-xx 7. LEDS STAY ON SOLID AT POWER UP Repeat steps shown in example 6. Also, ensure that your power supply is adequate enough. A minimum recommended wattage rating in a typical EISA 486 with a PM2012 and a few I/O boards is 265 watts. If problem persists, the controller must be returned to be checked out for possible defects. 8. LEDS MOVE BACK AND FORTH IN A FAST SWEEPING MOTION The PM2012 controller has not been initialized by the EISA motherboard. Run the motherboard EISA Configuration Utility and install the .CFG file for your appropriate EISA cards. 9. "ERROR INITIALIZING HARD DISK CONTROLLER" or "HDC ERROR" This message comes from your system BIOS and usually means that the controller was not recognized by the motherboard. Check Controller LED Display: If the pattern of the LED Display is similar to any of the patterns listed in the Troubleshooting Tips, proceed to that tip and follow the instructions. Other hardware in your system? Make sure the DPT Controller is not conflicting with any other disk controller that is in your system. You may have another hard disk controller in your system if it is disabled (in order to use another port on that card) or enabled at secondary addresses an IRQ's provided your operating system and/or software driver supports multiple disk controllers. For information on Disk Duplexing (two controllers working in the same system) please call DPT Technical Support. 10. "HARD DISK 0 FAILURE" This message comes from your system BIOS. This is a normal message during a new hard disk installation and will disappear after running the DPTFMT program to set up the disk drive. 11. CONTROLLER LEDS 1 AND 2, OR 1 AND 3 BLINK ON AND OFF This indicates a Bus Address Failure and the controller may be faulty. Hard drives and motherboards can cause this failure, but the controller should be checked out by DPT. 12. DPTFMT SAYS NO CONTROLLER FOUND, LEDS 1 AND 7 OR 1,7,8 SOLID This usually indicates a conflict at IRQ14, which is reserved for hard disk controllers. Ensure that there are no other disk controllers installed in the system or make sure the other disk controllers are at different addresses, interrupts, and DMA channels. This error can occur even if there is a "disabled" controller in the system as some disk controllers only disabled the base address, and not the IRQ. This problem is frequently seen on embedded IDE and SCSI controllers built into the motherboard. 13. DATA CORRUPTION OCCURS ONLY WHEN MEMORY IS INSTALLED ON 2012 (PM2012B CONTROLLER ONLY) Make sure current firmware is installed on the controller card. Firmware revision FW-0068-002B exhibited data corruption problems when cache memory was installed. 14. WHENEVER A KEY IS HIT DURING "WAITING FOR DEVICE TO SPIN UP" THE MACHINE NEVER BOOTS YET IF THE MESSAGE TIMESOUT, IT WILL A key is being hit too quickly. The SmartROM is waiting for the SCSI device to go ready, and is also negotiating for ASYNC or SYNC transfers. If the device is consistently booting after the standard 30 second timeout, but not when a key is pressed, then the device is slow to go ready. 17. DPTFMT DOES NOT SEE THE PM2012 CONTROLLER AT IRQ15 Download the latest DPTFMT.EXE from the Technical Support BBS. Versions of DPTFMT prior to 3K would not see IRQ15 disk controllers. 18. SMARTROM MESSAGE SHOWS DURING POST, FDISK SEES SMALL DRIVE (PM2012A ONLY) Make sure current firmware is installed on the PM2012A. Minimum firmware requirement for SmartROM support is FW-0055-003F. 19. ECU ALWAYS PUTS 2012 AT SECONDARY ADDRESS AND IRQ Most EISA Configuration Utilities were designed not to allow address and IRQ conflicts. If the ECU is always putting the 2012 controller at secondary addresses and IRQs, that means that the ECU is seeing another disk controller installed. NOTE: Some ECU's will not look for a controller IRQ conflict if the base address is disabled, which can cause some problems outlined in Tip 12 above. 20. SMARTROM MESSAGE APPEARS TWICE WITH 2 2012'S INSTALLED Disable the SmartROM on either controller....one SmartROM can handle multiple DPT controllers. 21. SECONDARY 2012 HANGS WITH LED 8 SOLID DURING POST (COMPAQ MACHINE ONLY, PM2012B CONTROLLER ONLY) A new EISA Configuration File for the PM2012B is needed. Download the latest one from the Technical Support BBS. 22. ECU WARNS THAT THE 2012 IS CONSUMING TOO MUCH POWER (MICRONICS MOTHERBOARD ONLY) This is a bug in the Micronics motherboard EISA Configuration File. The motherboard .CFG reports that the motherboard has a maximum support of 2000 milliamps, which equates to 2 amps. Most EISA motherboards have a maximum support for up to 20000 milliamps, which equates to 20 amps. Since most EISA cards consume up to 5 amps each, this must be an error in the motherboard configuration file as 2 amps is just way to low.